Due to the large volume of email we receive, there is no general email address for KOOL at this time. Please locate the appropriate email addresses within our site, or call the Business Line phone number for further assistance on directing email to the appropriate staff.
:: Business Hours:
Monday through Friday 8:30am - 5:30pm
*Business hours may vary due to holidays.
:: Phone Numbers:
Main Business Line: 503-323-6400
Main Business Fax: 503-323-6664
On Air Studio-Contest Hotlines: 503-796-1059
:: Prize Redemption Procedure:
If you are a prize winner:
1. Winners who have won prizes ON-AIR by calling the studio hotlines will be advised by the KOOL studio to contact the KOOL Promotions Department the following day to receive explicit instructions of our prize redemption procedures.
The number to call is 503-323-6400.
Online Contest prize winners will be notified by phone by the KOOL Promotions Dept. and be given similar instructions on how to claim your prize. ALL Prizes are picked up at our studios - NO EXCEPTIONS.
2. You will have to come to the KOOL offices during normal business hours (M - F from 8:30am - 5pm) to pick-up your prize. *The KOOL business-promotions office is not open on weekends and holidays.
3. The receptionist will greet you and have you fill out and sign a standard release form.
4. Once you have completed filling out your paperwork, please notify the receptionist and a member of the KOOL Promotions Department will come out to assist you.
5. Please bring one form of picture identification (required).
**If you are under the age of 18, you must have a parent or legal guardian accompany you to pick up your prize**
6. The KOOL Promotions Department will verify that you are the winner and you will receive your prize.
7. Along with your prize, you will receive a document informing you when you are eligible to win again from KOOL. If you do not receive this document please ask the representative from the promotions department to give you a copy of it.
8. Please note: We are required by the Internal Revenue Service to collect social security numbers from EVERY prize winner regardless of value. This is strictly used by the IRS for tax purposes. KOOL CAN NOT release a prize to a winner without having the winner's social security number on file.
:: Directions to the KOOL Studios ::